Creators have 30 days from the purchase date to start the service for Texting, Phone or Vid Chat.

If your service is past due, we encourage you to contact the Creator through their MV Inbox to get an update. If you do not hear back from the Creator or are no longer able to message them, please reach out to help@manyvids.com with the Creator's username and the Sales ID. We'll be happy to mediate the purchase and do everything we can to help out!

Please make sure to report all non-delivered services within 120 days in order to be eligible for a credit.